Greetings from Amazon. It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you. I’m writing as part of an internal investigation to address our mutual customer’s concerns regarding that product, and help to bring about a satisfactory resolution for them.
The complaint is regarding [ASIN] – [ Title ] and the customer comment is as follows: “[caught on fire when i wasn't using it. right next to me. would not recommend.]”.
Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
The appropriate standard for this product appears to be [UL 60950], but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
While we investigate, product will remain unavailable for purchase from our website.
If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will remain suppressed.